YMCA Victoria collects personal information directly from your use of the YMCA Victoria website and any membership, attendance or subscription you make to receive our services or information, including via email. The YMCA collects personal information directly from our clients, members, participants, volunteers and visitors through electronic, verbal, and written correspondence.

    a. Collection of personal or sensitive health information

    The YMCA collects personal information such as:

    • contact details
    • credit card details
    • attendance records
    • purchasing records
    • email addresses

    The YMCA also collect sensitive health information such as:

    • blood pressure
    • body-mass index
    • personal medical plans
    • public incident injury and claim records

    b. Use of personal or sensitive health information

    The YMCA may use personal/health information for:

    • programs and service provision
    • verification of identity
    • research and development purposes
    • marketing and promotion of our services to you
    • fundraising

    c. Disclosure of personal or health information

    The YMCA may disclose personal & health information to organisations/individuals outside the YMCA in order to provide the range of services and programs offered. The consent of the individual will be sort prior to any disclosure of personal or health information.

    Disclosure of personal and health information will be in accordance with the Australian Privacy Principles (APPs).

    We do not sell or share your information to other organisations and we comply with the requirements of the Privacy law in our marketing communications to you.

    Philanthropic support and marketing activities are important to the future development and growth of the YMCA and our programs. You may be contacted from time to time to seek such philanthropic support for the YMCA, or receive copies of marketing by mail or email. The opportunity to opt out of receipt of such materials will be made available with each communication.

    We may use video surveillance for security purposes and the footage will be used only by the YMCA and by the providers of our security services for security purposes. Surveillance videos are not used by the YMCA for other purposes and the footage is not publicly available. Surveillance cameras are not located in any bathrooms or change room facilities.


    The YMCA takes reasonable steps to ensure that personal information is accurate, complete and up to date whenever it is collected, used or disclosed.


    The YMCA takes reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure.

    Electronic personal and sensitive information is stored in a secure, Australian-based datacentre.

    Only authorised YMCA staff, volunteers, or sub contractors have access to information for approved purposes.

    Health information will be retained for a minimum of 7 years following the last occasion on which service was provided. Where information was collected while the individual was a child it shall be retained until the individual is 25 years old, or for 7 years whichever is the greater. Your personal information that is no longer required will be de-identified or destroyed. In many circumstances, however it will be kept for marketing purposes as you will have consented to that in writing with us.

    Where the YMCA receives unsolicited job applications these will usually be dealt with in accordance with the unsolicited personal information requirements of the Privacy Act.

    We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

    For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.


    The YMCA Privacy Policy is available to:

    • The community, members and clients through external promotional material brochures and websites.

    Access to personal information collected and stored by the YMCA will be administered according to the Australian Privacy Principles.

    The YMCA, upon completion of a 'Personal Information Request Form' may provide the person requesting access to their individual’s personal information. All requests are processed within 30 days of receipt of application at no charge. Although no fee will be charged for accessing your personal information or making a correction, the YMCA may charge a fee to retrieve and copy any material. Access to personal information for the purposes of viewing or correction will only be available to people requesting changes to their specific information or authorised carers/guardians with the consent of the person requesting the information.

    In accordance with the Health Records Act, all Health information collected by the YMCA will not be deleted. Amendments or alterations to the health information will be recorded on a separate form and attached to the original file.

    We will be entitled in some circumstances to refuse access and if we do so, we will consider whether a mutually agreed intermediary will allow sufficient access to meet your needs and ours.


    The YMCA may be required to collect an individual’s identifier such as Tax File number, Medicare number or Social Security number for the provision of services. These identifiers will only be disclosed to agencies as required by law and in line with the Australian Privacy Principles


    Wherever it is lawful and reasonable to do so, the YMCA provides an opportunity to remain anonymous.

    You do have the right to seek to deal with us anonymously or using a pseudonym, but in almost every circumstance it will not be practicable for us to deal with you or provide any services to you except for the most general responses to general enquiries, unless you identify yourself.


    The YMCA does not transfer any personal information overseas without the consent of the individual. We do not use overseas hosted IT services including servers and cloud services.


    The YMCA collects sensitive information such as religion, gender, disability, and criminal records where:

    • the individual has consented; or
    • the collection is required by law.

    The YMCA does not disclose this information without consent.


    In the event of a YMCA managed health service (i.e, medical suite, massage service, physiotherapy service, sports medicine service, health and fitness club, recreation centre) being transferred, sold, leased, or ceasing operation; the YMCA will enact appropriate notification and transfer procedures as directed by the Health Records Act.


    If requested by an individual the YMCA shall transfer their health information to a designated/ recognised health provider (i.e, medical suite, massage service, physiotherapy service, sports medicine service, health and fitness club, recreation centre, medical practitioners) free of charge on the completion of a "Personal Health Information Transfer Form".

    The transfer of health information will be completed within 14 working days.

  • 12. CONSENT

    By acquiring or using the YMCA services, products or facilities, individuals consent to the reasonable collection, use and disclosure of personal information.

    Consent may be directly implied in the completion of an application, membership or registration form or indirectly implied. Eg: YMCA requests personal details to forward program information and the customers supplies their name and address for this purpose.


    Formal complaints regarding the manner in which personal information is collected, used, or disclosed are to be handled in accordance to the "YMCA Complaints Handling Procedures".

    YMCA Victoria responds to all concerns or complaints related to the potential breach of private personal information.

    If you would like to report a concern, you can contact the YMCA Victoria Privacy Officer by completing this enquiry form.

    A designated officer will review your submission, liaise with relevant parties and respond to you via a phone call.

    If we then have not dealt satisfactorily with your concerns we will make arrangements to meet for further discussion.

    If you are not satisfied with our response to your complaint within 30 days from this meeting then you can refer your complaint to the Office of the Australian Information Commissioner (AIC).

    The Privacy Act 1988 requires complaints to the AIC be submitted be in writing via the options below. Complaints cannot be submitted via telephone.


    The YMCA collects personal or sensitive information through websites, e-commerce systems, etc. The YMCA protects websites through the use of industry standard SSL encryption. Your data is encrypted so any unauthorised third party intercepting your data will not be able to make sense of it.

    When you visit YMCA Victoria websites, we collect non-personal information to help manage our website and provide a more personalised experience. You will remain anonymous unless you provide us your details by completing a web form or signing in.

    We collect:

    1. the date and time of your visit to the site
    2. the pages viewed
    3. the device, operating system, and browser in use
    4. your geo-location and IP address
    5. address of referring website (your previous website visited)
    6. any information downloaded


    Our websites use cookies to provide secure, personalised services. A cookie is a small data file stored on the browser on your mobile device or computer. They are used for a range of purposes to enhance your experience, including security and personalising content.

    Cookies are used to obtain information regarding the use of the website and to deliver relevant information to you. By using the website you agree to YMCA Victoria’s use of technology of this type. Most internet browsers are set to accept cookies, however you can configure your preferences and options in your browser to reject all cookies. Rejecting cookies may limit the functionality of our website and your personalised experience.

    YMCA Victoria uses “session” cookies for analytical purposes. These cookies gather visitor behaviour information for analytical purposes, using tools like Google Analytics. This information is not used to track a visitor, but is instead reported in aggregate to help improve our websites. If the visitor is registered as a member on our website, they are allocated a unique tracking identification code, however, a third party cannot identify that visitor from the tracking identification code. Google offers an opt-out browser add-on if you wish to prevent your data being used by Google Analytics.

    Our websites also uses tags such as the Facebook advertising pixel, which are tiny bits of website code that allow us to measure traffic and visitor behaviour, and to understand the impact of online advertising, use remarketing and audience targeting. These tags do not collect any personally identifiable information. We use Google advertising and other third-party ad services. These vendors, including Google, use cookies to serve ads based on your visit to our website. We also embed content from third party websites like YouTube, Facebook, and Google Maps. Cookies from those websites may also be placed on your device. You can manage cookies through your browser settings.

    YMCA Victoria’s websites have links to other websites and third party providers. These third party websites may collect information about you, to which YMCA Victoria may have access. Once you leave our website, the guidelines of this privacy policy no longer apply. Please read carefully the relevant privacy policies or terms and conditions governing these linked sites to ensure your privacy is protected.

    Electronic communications
    Where we use your personal information to send you marketing information by e-mail, SMS, MMS or other electronic means we may do so with your express or implied consent. You may give us your express consent by, for example, ticking a box on an electronic or paper form where we seek your permission to send you electronic or other marketing information. Consent may be implied from our existing business relationship or where you have directly or indirectly provided us with your electronic address.

    All of our electronic marketing activities will comply with the requirements of the Spam Act 2003 (Cth)